A We are FDA certified to meet US standards, and our Halal certification covers the Middle Eastern market. Five overseas warehouses enable localized delivery, ensuring consistency across batches.

A Unopened products within their shelf life can be returned or exchanged with photographic evidence; for opened products, please check storage conditions or contact customer service for AI cooking guidance.

A HACCP controls critical production points, and ISO22000 covers entire supply chain management.  These dual certifications, along with Japanese X-ray inspection equipment, ensure comprehensive food safety.

A Store unopened packages in a cool, dry place. After opening, seal and refrigerate, and consume within 3 days for best results. Our 21-acre factory provides direct supply to ensure freshness.

A Please take photos immediately and contact customer service, providing your order number. We will arrange for a replacement or refund within 24 hours.  Our cold chain delivery ensures product integrity.